We want you to approach sleep training confidently! Parents are having no more sleepless nights across the globe due to our commitment to help families.
We understand there may be reasons why the sleep packages offered by Sweet Dream Baby (WE or The Company) might not be a great fit for your family. Reasons may include a change in medical condition for your child, pediatrician consultation, family circumstances, or the unexpected.
Whatever the reason, we want you to feel confident and encouraged in making the right decisions for you and your family, and we are here to help!
While sleep training involves human beings, and human behavior can be unexpected or unpredictable, we know that the sleep training packages offered by the company can make a difference if followed correctly and consistently during the prescribed periods of training. If you have followed the program and given it your best, but feel like it didn't meet your expectations, you may request a full refund within 30-days of purchase according to the requirements below:
The work that you need to submit with your request for a refund includes ALL of the following items (which are outlined inside the program):
Provide ample proof in the form of video recordings, audio recordings etc. to establish that you implemented all the steps outlined in the sleep package / plan purchased by you.
Submit a completed sleep log for the duration of training clearly showing program implementation for 2-weeks
Utilized the daily email / phone support available under the plan
Provide the start and end date for the 2-week training
Tell us why sleep training provided by the Company was not a good fit for your family. What did you expect that you did not get once you were inside the program?
Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.
REFUNDS/CANCELLATIONS will not be permitted under any circumstances without submitting the information requested above.
Last Updated September 1, 2020